Whimsura LLC Terms of Sale of Mountaineering and Hiking Equipment
- Order and Payment
After placing an order, customers must pay the total order amount. We accept credit cards, debit cards and bank transfers. - Shipping and Delivery
We will arrange shipment within 1-3 business days after receiving full payment. Please note that special orders may take additional time.
Delivery time depends on the freight method in the customer’s area and may be affected by weather and other uncontrollable factors. - Return and Exchange Policy
Customers can apply for returns or exchanges within 30 days of receiving the goods. The goods must be kept in the original packaging, with intact labels and no signs of damage.
Returns are eligible for refunds, but shipping costs are not included. Exchanges require additional shipping costs. - Product Warranty
Whimsura LLC provides product warranty services for some products, which can be viewed in the product details. It does not include man-made damage or normal wear and tear. - Legal Liability
To the extent permitted by law, Whimsura LLC is not responsible for any accidental loss or damage caused by its products or services. - Changes to the Service
Whimsura LLC reserves the right to modify the terms and conditions of service at any time, which will be effective upon publication on the website or in appropriate channels.
We thank you for choosing Whimsura LLC as your outdoor equipment partner. We look forward to building a long-term relationship with you and ensuring that you get the best experience with every purchase.