At Whimsura LLC, we want you to be completely satisfied with your hiking gear purchase. If you have any issues with your purchase, we are happy to provide a return or exchange.
Return Requirements
Item Condition: Returned items must be unused, unworn, and in their original packaging.
Return Period: You have 30 days from the date you received the item to submit a return request.
Return Request: Please contact our Customer Service team to initiate the return process.
Refund Policy
Refund Process
Once we receive the returned item and confirm that it meets our return policy requirements, we will begin processing your refund.
Refunds will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to be reflected in your account.
Refund Exclusions
Shipping: Refunds do not include the original shipping cost unless the item is defective or shipped incorrectly.
Your satisfaction is our top priority! Thank you for choosing Whimsura LLC.